Privacy policy

This Privacy Policy describes how Print Forge Designs LLC, doing business as Print Forge (“Print Forge,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit www.printforge.online, make a purchase, communicate with us, or otherwise interact with our online store.

Our online store is powered by Shopify, which provides the ecommerce platform and related services used to operate the website and process orders.

Information We Collect

Depending on how you interact with Print Forge, we may collect or receive information such as:

• Your name
• Email address
• Billing and shipping address
• Telephone number, when provided
• Order and purchase information
• Products viewed, added to cart, or purchased
• Customer service communications
• Return, refund, damage, and warranty information
• Device and browser information
• IP address
• Website activity and interaction data
• Marketing preferences
• Any other information you voluntarily provide to us

Payment information is generally processed securely by Shopify and authorized payment providers. Print Forge does not normally receive or store complete payment-card numbers.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Collect and process payments
• Provide shipping and tracking information
• Communicate about orders
• Provide customer support
• Process returns and refunds
• Review damaged or defective product claims
• Administer warranty claims
• Detect and prevent fraud or unauthorized transactions
• Maintain and improve our website and services
• Understand website performance and customer interactions
• Maintain business, tax, accounting, and transaction records
• Comply with legal and regulatory obligations
• Send marketing communications when you have consented or when otherwise permitted by applicable law

Shopify

Our store is hosted and operated using Shopify.

Shopify may process personal information in order to provide services including website hosting, checkout, payment processing, security, fraud prevention, customer accounts, analytics, and other ecommerce functionality.

Shopify's processing of personal information is also governed by Shopify's own privacy practices.

Service Providers

We may share personal information with service providers when reasonably necessary to operate Print Forge.

These providers may include companies that assist with:

• Payment processing
• Shipping and delivery
• Website hosting and ecommerce services
• Customer communications
• Email services
• Analytics
• Fraud prevention and security
• Accounting and professional services
• Business technology and website functionality

We provide these parties only with information reasonably necessary for the services they perform, subject to applicable law and their own contractual and privacy obligations.

Shipping Providers

Information such as your name, delivery address, email address, telephone number, and order details may be provided to shipping carriers and fulfillment providers as necessary to deliver your order.

Cookies and Similar Technologies

Print Forge, Shopify, and service providers used by the website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Operate the shopping cart and checkout
• Keep the website functioning correctly
• Remember preferences
• Improve website security
• Prevent fraud
• Understand website traffic and performance
• Measure interactions with products and pages
• Measure marketing effectiveness where applicable

Your available cookie and privacy controls may depend on your browser, device, location, and the privacy tools made available through Shopify.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Print Forge, we may use your contact information to send those communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending transactional communications that are necessary to complete an order, provide customer service, or administer a return, refund, or warranty claim.

How We Share Information

We do not sell customer information in the ordinary sense of selling customer lists for money.

We may share information when reasonably necessary:

• To operate our Shopify store
• To process payments
• To fulfill and ship orders
• To provide customer service
• To prevent fraud or misuse
• To comply with applicable law
• To respond to lawful requests from governmental or regulatory authorities
• To protect the rights, safety, property, or security of Print Forge, our customers, or others

Certain privacy laws may define some advertising, analytics, or data-sharing practices differently. Where required, Shopify's available customer privacy controls may provide additional choices regarding those activities.

Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Order fulfillment
• Customer service
• Returns and refunds
• Warranty administration
• Fraud prevention
• Accounting
• Tax compliance
• Resolving disputes
• Maintaining business records
• Meeting legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live, applicable law may give you rights regarding your personal information.

These rights may include the ability to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how personal information is collected or shared
• Withdrawal of certain consent
• Opt-out choices for certain data practices where applicable

To submit a privacy request, email:

88greenlight@gmail.com

We may need to verify your identity before completing certain requests.

Some information may need to be retained when required for order records, taxes, accounting, fraud prevention, warranty administration, disputes, or other legitimate legal or business purposes.

Children's Privacy

Our website is intended for customers who are legally able to make purchases or for purchases made by a parent, guardian, or other responsible adult.

We do not knowingly collect personal information directly from children for the purpose of allowing them to independently enter into purchases they are not legally permitted to make.

Some products sold by Print Forge may be toys or products suitable for younger users. The sale of such products does not mean that a child must provide personal information or make the purchase directly.

Parents and guardians should supervise children's use of products where appropriate and follow all age guidance, warnings, and product-specific safety information.

Security

Print Forge uses Shopify and other service providers that maintain security measures designed to protect personal information.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may occasionally contain links to websites or services operated by third parties.

Print Forge is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, products, technology, service providers, or legal requirements.

The current version will be posted on this website with an updated revision date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Print Forge Designs LLC
Doing business as Print Forge
Wisconsin, United States
88greenlight@gmail.com
www.printforge.online