Returns & Refunds

We want you to be confident ordering from Print Forge. If something is not right, please contact us at 88greenlight@gmail.com.

14-Day Returns

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

• Unused

• Undamaged and unbroken

• Unmodified

• Complete with all included parts and accessories

• In substantially the same condition in which it was received

• Returned with original packaging when reasonably possible

To request a return, email 88greenlight@gmail.com with your order number and reason for the return.

Please do not send a product back without first contacting us.

Return Shipping

For standard returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Print Forge or another circumstance where a refund of shipping is required by law.

Customers are responsible for securely packaging returned merchandise. Print Forge is not responsible for damage caused by inadequate return packaging.

Products returned used, damaged, incomplete, modified, or otherwise not in their original condition may be refused or may receive a reduced refund to the extent permitted by applicable law.

Refunds

After an authorized return is received, we will inspect the product.

If approved, the refund will be issued to the original payment method, generally within 5 business days after inspection.

Your bank or payment provider may require additional time before the refund appears in your account.

Exchanges

Print Forge does not offer exchanges.

If you would like a different product, return the eligible original product under this policy and place a new order.

Custom and Personalized Products

Custom, personalized, made-to-request, or otherwise individually customized products are final sale and are not returnable or refundable, except when the product arrives damaged, defective, incorrect, or when otherwise required by applicable law.

Order Cancellations

Cancellation requests must be submitted within 24 hours of placing the order.

Email 88greenlight@gmail.com as soon as possible with your order number.

We will honor eligible cancellation requests when fulfillment has not already been completed. If an order has already shipped, the regular return policy applies.

Custom or personalized orders may no longer be cancelable once work has begun.

Damaged, Defective, or Incorrect Orders

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible. For shipping-related damage, contacting us within 7 days of delivery helps us document the issue and resolve the claim quickly.

Email 88greenlight@gmail.com and include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging when damage occurred during shipment

• Video when reasonably helpful to demonstrate a functional issue

Depending on the circumstances, Print Forge may provide a replacement, repair, refund, or other appropriate remedy.

Do not discard damaged merchandise or packaging until we confirm that it is no longer needed for the claim.

90-Day Limited Warranty

Print Forge provides the original purchaser with a 90-Day Limited Warranty on eligible Print Forge products, beginning on the date the product is delivered.

What This Warranty Covers

This Limited Warranty covers defects in materials or workmanship that prevent the product from functioning as reasonably intended under normal and intended use.

Proof of purchase may be required.

What This Warranty Does Not Cover

This warranty does not cover damage or failure caused by:

• Normal wear and tear

• Accidental damage

• Drops, impact, crushing, or excessive force

• Misuse, abuse, or neglect

• Use outside the product's intended purpose

• Improper assembly, handling, maintenance, storage, or care

• Modification, alteration, repair, or customization after purchase

• Exposure to excessive heat, chemicals, moisture, or environmental conditions for which the product was not designed

• Bending, forcing, or moving components beyond their intended range

• Damage caused by pets, children, other persons, or external objects

• Loss or theft

• Cosmetic wear that occurs through normal use

• Minor cosmetic variations that do not materially affect the product's normal function and are consistent with the product description

Products identified as decorative, collectible, or display products are not warranted for uses outside their stated purpose.

Product-specific instructions, age guidance, warnings, and use limitations shown on the product page or included with the product should be followed.

Warranty Remedy

For an approved warranty claim, Print Forge may, at its discretion and as permitted by law:

• Repair the product;

• Replace the product with the same or a comparable product;

• Replace the affected component; or

• Refund some or all of the original purchase price.

Availability of an identical replacement is not guaranteed.

Making a Warranty Claim

Email 88greenlight@gmail.com with:

• Your order number or other proof of purchase

• A description of the problem

• Clear photographs

• Video when reasonably necessary to demonstrate the issue

Print Forge may request additional information or require the product to be returned before completing the claim.

Do not ship a warranty product back without authorization.

This warranty gives you specific legal rights, and you may have additional rights that vary by state. Nothing in this policy limits rights or remedies that cannot legally be limited or excluded under applicable law.